Frequently Asked Questions
Everything you need to know about shopping with AX Paris.
How long does delivery take and what are the costs?
We offer Standard and Next Day delivery options. Standard delivery typically takes 3-5 working days, while Next Day delivery is available for orders placed before 4pm Monday to Friday.
What is your return policy?
You can return any unwanted items within 14 days of receipt for a full refund, provided they are in their original condition with all tags attached and have not been worn.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer PayPal and 'Buy Now, Pay Later' options like Klarna for your convenience.
How do I know which size to order?
To help you find the perfect fit, we provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, AX Paris ships to many countries worldwide. International delivery times and costs vary depending on the destination and will be calculated at checkout.